Frequently Asked Questions About Car Rentals

First time rentals or maybe first time in a while? Abaa Car Rentals wants to make the experience of renting a car fast, easy and convenient. Follow our simple steps and you’ll be Set2Go in no time.

Abaa Car Rentals allows unlimited kms within a 250km range from the pickup location eg. Brisbane to Noosa or Brisbane to Coolangatta etc. Our budget range of vehicles are only permitted to travel between Brisbane and Tweed Heads.

All our rental cars are covered for Third Party which covers the other vehicle/person in the event of an accident.

A small deposit is paid at the time of the booking to secure your vehicle, which comes off the balance to be paid on arrival.

We accept Cash or Visa, Mastercard and American Express. Note: AMEX will attract 5% surcharge to cover merchant fees. Diners Club is not accepted. Debit cards are not accepted.

At Abaa Car Rentals, all our fees are transparent and are explained upon booking your vehicle. We offer options upon collection of your vehicle to the benefit of the customer.

Daily rates change due to seasons, holiday periods or availability due to supply and demand. Once you have made your booking in advance, your rate will not change.

You must return the vehicle full of fuel if we give you a full tank on arrival. If you do not get time, we can refuel on your behalf, including a small administration fee for our staff time.

Bookings for you car hire Brisbane cancelled with 30 days of travel, will be required to pay $50 cancellation fee. Bookings cancelled within 7 days of travel will be required to pay the full balance of the hire, which can be claimed back through travel insurance.

Abaa Car Rentals allow a one hour gap from time of collection to time of return. After the one hour, you will be charged an additional day’s hire, unless prior arrangements have been made.

Abaa Car Rentals has unlimited kilometers within a 250 km from the pickup location.

We provide all customers with a Free Street Directory for your Sunshine Coast Airport Car Hire on arrival so that you start enjoying your trip the moment it begins.

We allow drivers over the age of 21. We now have no maximum age restrictions on our drivers. A small fee is charged for drivers under 25.

No – a valid Driver’s License is all we require.

Yes – we hire both Child Seats and Booster seats and once pre-booked are guaranteed on arrival. Other accessories on car rentals are available by request.

Yes – up to 4 drivers are able to drive, as long as they are noted on the contract. A fee is charged for additional drivers 3+.

Yes – at ABAA, we have a unique self-check-in procedure, which allows return of vehicles 24 hrs per day at our designated locations. This must be pre-arranged when you collect the vehicle.

Yes, you can rent a car at the airport with someone else's credit card – however the Card Holder must be present to sign the contract.

Yes – you must phone in advance of extension to verify availability of that particular vehicle you have on hire. We can usually accommodate all extensions, however if you have taken out our Collision Damage Waiver, the vehicle must be inspected before extension will be permitted.

In most cases, when you pre-book in advance, we can give you the vehicle of your choice unless your vehicle of choice is currently receiving repair and is unavailable.

Yes – we do offer Roadside Assistance 24/7.

Unfortunately, we do not offer the facilities to tow on any occasion.

Unfortunately, Debit cards cannot be accepted for any reason.

All drivers are responsible for fines received. These will be sent on to you, along with a receipt for a small administration fee to cover the cost of following this up on your behalf. Fees will be debited from your Credit Card.

We include an Incident Report in the vehicle for you to complete. We must be notified immediately of any accident. We will inform you of the procedure and assist you to return to your travel plans as soon as possible.

We are very pleased to assist you with our policy regarding your Excess and any Risk associated with vehicle hire. We also encourage you to talk to your Travel Agent or Insurance Company prior to booking your vehicle. Our aim is make sure you have an enjoyable experience while traveling with us and welcome your questions regarding this point of interest.